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The Bead Chest

<p>If you have received merchandise that is damaged or does not meet your expectations, we apologize for any inconvenience caused. In such cases, please send us a photograph of the item so that we can assess the situation and determine the best course of action. Our goal is to ensure your satisfaction with your shopping experience.</p>

If you have received merchandise that is damaged or does not meet your expectations, we apologize for any inconvenience caused. In such cases, please send us a photograph of the item so that we can assess the situation and determine the best course o

What should I do if I receive damaged or defective merchandise?

Returns & Order Issues

Where is The Bead Chest located?

Do you sell wholesale?

How can I join your mailing list?

General Questions

Is it possible to return a product if I'm not satisfied with my purchase?

How do I return an item and get a refund?

How can I request a quote or discount for bulk orders?

How can I identify and find the beads I want to repurchase on your website?

Can I be exempt from paying sales tax?

How can I add an item to my order?

Can I customize or personalize a product?

When will this item be back in stock?

How do I use a gift card?

How do I add a note to my order?

Which payment methods do you accept?

How do I use a coupon code?

Ordering

How can I be featured on your website or Instagram?

Partnerships & Collabs

What is your shipping policy?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

How do I track my order?

Do international buyers need to pay customs & duties?

My order was marked delivered but it’s not here.

How much does shipping cost?

Shipping and Delivery

What should I do if I receive damaged or defective merchandise?Updated a year ago