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Ordering

How can I request a quote or discount for bulk orders?

For bulk orders, we are happy to provide a quote and additional discounts where possible. If you are interested in a deeper discount on certain products, please send us a list of the items you wish to purchase as well as the quantities. You may also

How can I identify and find the beads I want to repurchase on your website?

If you placed your order on our website, you may view your previously purchased products  through this page: https://www.thebeadchest.com/account. If you have an account, please log in. If you do not have an account, please create one. Alternatively,

Can I be exempt from paying sales tax?

If you are a US-based reseller, have an active reseller's license in your state, and intend to purchase for resale, we can set up your account to be tax exempt. Buyers with tax exemption status are required to comply with all local and state regulati

How can I add an item to my order?

If you'd like to add an item to your order, please place a new order and email us at [email protected] with both order numbers and a request to combine them. If your first order has not yet been processed, we will be happy to combine the orders

Can I customize or personalize a product?

As most of our products are developed in workshops overseas, we are unfortunately unable to customize or personalize any of our products for retail orders. If you are a wholesale buyer, we may be able to accommodate customization requests when reachi

When will this item be back in stock?

Thanks for your interest in our beads! Since most of our products are handmade by talented artisans, restocks can take a little time — sometimes they sell out faster than we can have them made! We always do our best to bring items back as quickly as

How do I use a gift card?

Using a gift card at The Bead Chest is easy! 🎁 Once you’re ready to check out, just follow these steps:. Your gift card balance will be applied to your order total. If there’s any remaining balance, you can pay the rest using your preferred payment

How do I add a note to my order?

Need to leave us a special instruction or request? No problem — you can easily add a note to your order before checking out. If you’ve already placed your order and forgot to leave a note, just email us right away at [email protected] and we’ll

Which payment methods do you accept?

We accept a variety of payment methods to make your shopping experience as smooth and flexible as possible! 💳✨. Here’s what you can use at checkout:. For larger orders, we also accept checks and wire transfers from established customers. If you’re i

How do I use a coupon code?

Got a coupon code? Nice! 🎉 Using it is easy — just follow the steps below to apply it to your order at checkout. Still have questions or need help applying a code? Just email us at [email protected] — we’re happy to help!